Privacy Policy

This Privacy Policy explains how FalconEye-Faceoff Intelligence System LLC (“FalconEye,” “we,” “us”) collects, uses, discloses, and protects information in connection with the FalconEye platform (the “Service”). This Policy applies to information we collect directly from coaches, program administrators, and other authorized users (“Users”), as well as Customer Content uploaded by schools, clubs, and athletic programs (“Customers”) on behalf of their student-athletes and staff.

We collect the following categories of information: Account Information (name, email address, school/program affiliation, role, and login credentials); Customer Content (video footage of faceoffs/draws, scouting notes, player statistics, tendencies, and related film-analysis data uploaded by Customers); Billing Information (invoicing and payment details processed via our third-party payment processor — we do not directly store full payment card numbers); Usage Data (log data, device/browser information, IP address, and interaction data collected automatically when Users access the Service); and Communications (information provided when contacting support or providing feedback).

We use the information described above to: provide, operate, and maintain the Service, including film analysis, tendency reports, and practice-plan generation; process payments and manage subscriptions; respond to support requests and communicate service updates; monitor, troubleshoot, and improve the Service’s performance and security; and comply with legal obligations and enforce our Terms of Service. We do not sell personal information, and we do not use Customer Content to train models or provide services for unrelated third parties without separate written consent from the Customer.

With respect to any personal data about student-athletes or minors that a Customer uploads to the Service (such as video footage or player statistics), FalconEye acts as a service provider or processor acting on the Customer’s behalf and instructions — the Customer (school, club, or program) remains the data controller responsible for determining the lawful basis for collecting and sharing that information, including any notice or consent obligations to students, parents, or guardians.

Some Customer Content may include footage or statistics relating to student-athletes under the age of 18, and a coach or program administrator may, at their own discretion, provision a limited player account for a student-athlete. Player accounts are created and controlled by Customer’s staff rather than self-registered by the student. FalconEye does not knowingly collect personal information directly from children; all such data is submitted by, or provisioned through, the Customer in its capacity as the athletic program or educational institution responsible for that data.

FERPA. Customers using the Service in connection with a U.S. public or federally funded educational institution are responsible for ensuring their own compliance with the Family Educational Rights and Privacy Act (“FERPA”). Where student data submitted to the Service constitutes an “education record” under FERPA, FalconEye acts as a “school official” performing an institutional service under Customer’s direct control, uses the data only to provide the Service, and does not disclose it to third parties except as Customer directs or as required by law.

COPPA. The Service is not directed to children under 13, and it is very unlikely, though not impossible, that a student-athlete on the platform is under 13 (for example, in a youth or feeder program). Where a Customer provisions a player account, or submits Customer Content containing personal information, for a student under 13, Customer is responsible for obtaining any consent required under the Children’s Online Privacy Protection Act (“COPPA”) before doing so — including, where applicable, relying on the exception that allows a school to provide consent on parents’ behalf for information collected for a school-authorized educational purpose — and for providing any required notice to parents or guardians. FalconEye will reasonably cooperate with Customer’s requests to review, correct, or delete such information, and will cooperate with Customer’s reasonable requests to support FERPA/COPPA compliance, including executing a data privacy addendum where required by a school or district.

We share information only in the following circumstances: with subprocessors and service providers who help us operate the Service (e.g., cloud hosting, payment processing), under contractual confidentiality and security obligations; within Customer’s own organization, based on the access permissions Customer configures for its staff and coaches; if required by law, subpoena, or valid legal process, or to protect the rights, safety, or property of FalconEye or others; or in connection with a merger, acquisition, or sale of assets, subject to continued protection under materially equivalent privacy terms. A current list of FalconEye’s subprocessors is available upon request at chris@falconeyefaceoff.com. Where required by a Customer’s institutional policy or applicable law, FalconEye will enter into a mutually acceptable Data Processing Addendum (DPA) governing the processing of personal data under this Policy.

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction, including access controls, encryption in transit, and routine security review. No system is completely secure, and we cannot guarantee absolute security.

We retain Customer Content and account information for as long as the Customer maintains an active subscription, and for a limited period afterward (see Terms of Service, Section 15) to allow for data export, after which it is deleted from active systems except as retained in backups or required by law.

Individuals seeking to access, correct, or delete personal data contained within Customer Content should direct their request to the relevant school, club, or program (the data controller), who may in turn contact FalconEye to fulfill the request. Depending on their state of residence, individuals may have additional rights under comprehensive state privacy laws — including, among others, California, Virginia, Colorado, Connecticut, and Utah — such as the right to access, delete, correct, and opt out of certain data sharing or targeted advertising (FalconEye does not engage in targeted advertising). Requests can be submitted to chris@falconeyefaceoff.com.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), gives you the following rights with respect to your personal information: the Right to Know the categories and specific pieces of personal information we have collected about you, and the categories of sources, purposes, and third parties involved; the Right to Delete personal information we have collected from you, subject to certain exceptions; the Right to Correct inaccurate personal information we maintain about you; the Right to Opt-Out of the “sale” or “sharing” of personal information — FalconEye does not sell or share personal information as those terms are defined under the CCPA/CPRA, and has not done so in the preceding 12 months; the Right to Limit the Use of Sensitive Personal Information — not applicable, as FalconEye does not use sensitive personal information (as defined under the CCPA/CPRA) for purposes requiring this right in the ordinary course of providing the Service; and the Right to Non-Discrimination for exercising any of the rights above. Because most personal information relating to student-athletes is submitted to FalconEye by their school or program (which acts as the data controller), California residents should generally direct requests concerning that data to the relevant school or program in the first instance. California residents may also submit requests directly to FalconEye at chris@falconeyefaceoff.com or by calling (315) 480-3977. We will take reasonable steps to verify your identity before fulfilling a request, and you may designate an authorized agent to submit a request on your behalf.

The Service uses cookies and similar technologies to maintain login sessions, remember preferences, and understand aggregate usage patterns. Users can control cookie settings through their browser, though disabling cookies may affect Service functionality.

The Service is hosted and operated in the United States. If Customer or its Users access the Service from outside the United States, information will be transferred to, stored, and processed in the United States.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notice at least 15 days before taking effect. The “Effective Date” indicates when it was last revised.

Questions about this Privacy Policy or requests related to personal data should be directed to: chris@falconeyefaceoff.com, 502 W 7th St STE 100, Erie, PA 16502.